Booking terms
Who we are
Move-In Day is a trading name of MRV Group, registered in Scotland, company number SC715492. Contact: hello@moveinday.co.uk or 07563 418736.
Your booking
When you send your request or pay online, you ask us to book a package for the date you choose. Your booking is confirmed when we confirm your date to you, which we aim to do within one working day. If we cannot offer your date, we will offer another or refund you in full. Bookings need at least 2 days’ notice.
Price
The price of your package is the price you pay. Anything outside your package is charged at £45 per hour, agreed with you before we start. Where we have to pay for parking in Edinburgh, we add the hourly parking cost, up to a maximum of £30. Large House Transformation is priced from £1,495, and we confirm a fixed price once we have seen your list.
Deposit and payment
A deposit secures your date: £50 for Express Setup and Essential Flat Setup, £150 for Family Home Express and Large House Transformation. You can also pay the full price online. Any balance is paid on the day. Online payments are processed by Stripe, and we never see or store your card details.
Cancelling or changing your date
- If you cancel or move your date at least 24 hours before it, we refund your deposit or payment in full, or move your booking free of charge.
- If you cancel less than 24 hours before, we keep the deposit, because your crew’s day has been held for you.
- If we have to cancel or move your date, we refund everything you have paid, or move your booking to a date that suits you.
Your legal right to cancel
If you book online or by phone, you may have the right to cancel within 14 days of booking. If you want us to do the work within those 14 days, we ask you to confirm that when you book. If you cancel after we have started, you pay for the work already done. These terms do not affect your statutory rights.
What we need from you
- Access to the property on the agreed day, in person or by key lockbox or concierge.
- Your items unpacked or accessible, and a parking space or permit.
- Curtain poles, mounts, shelves and fittings, unless you ask us to buy them.
What we do not do
We do not do gas or electrical work. We connect washing machines, dishwashers and tumble dryers to existing valves, waste and sockets only. If a wall cannot safely hold an item, we will tell you and suggest an alternative.
Our work
We carry out the work with reasonable care and skill and give a 12-month workmanship guarantee. If something we fitted is not right, tell us and we will put it right.
Problems
If something goes wrong, please tell us first at hello@moveinday.co.uk so we can fix it. How we use your personal information is explained in our privacy policy.